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We are here to assist authors, researchers, reviewers, editors, and publishing partners with their questions and inquiries. To help us respond efficiently, please contact the appropriate department using the email address below.
How to Contact the Right Department
| Purpose | Recommended Use | |
|---|---|---|
| ask@grpd.org | Support & General Queries | General questions, website or account issues, login problems, profile updates, general submission assistance, and other inquiries that do not fit a specific department. |
| authorservices@grpd.org | Author Services | Author-specific assistance throughout the publishing process, including manuscript submission guidance, formatting requirements, Author Dashboard assistance, copyright and licensing questions, and post-acceptance author support. |
| editor@grpd.org | Editorial Office | Editorial and peer-review matters, including manuscript evaluation, review status, reviewer assignments, editorial decisions, revisions, reviewer comments, and communication with the editorial team. |
| publicationdesk@grpd.org | Publication & Production Desk | Final publication and production matters after acceptance, including copyediting, proofreading, proof corrections, article metadata, DOI and publication information, volume/issue assignment, online publication, and corrections to published articles. |
| billing@grpd.org | Billing & Payments | Publication fees and payment matters, including payment requests, payment instructions, payment confirmation, payment verification, receipts, outstanding payments, and other billing-related inquiries. |
General Support & Inquiries
For general questions, technical support, account-related issues, and inquiries that do not fall under a specific department.
Contact us for:
- Account and login assistance
- Profile update issues
- Website-related problems
- General inquiries about GRPD
- Questions about manuscript submission
- General payment-related questions
- Other support requests
Author Services
For author-specific assistance and guidance throughout the manuscript submission and publishing process.
Contact us for:
- Manuscript submission guidance
- Author Dashboard assistance
- Author information and profile support
- Manuscript formatting and submission requirements
- Questions about author guidelines
- Copyright and licensing inquiries
- Assistance with publishing procedures
Editorial Office
For editorial and peer-review matters related to submitted manuscripts.
Contact us for:
- Manuscript review status
- Editorial decisions
- Peer-review matters
- Reviewer comments and revisions
- Revised manuscript submissions
- Communication with editors
- Editorial questions regarding your manuscript
Please note: General technical or account-related issues should be directed to ask@grpd.org.
Publication Desk
For accepted manuscripts and final publication and production matters.
Contact us for:
- Copyediting and proofreading
- Article proof corrections
- Publication preparation
- DOI and article metadata
- Volume and issue assignment
- Online publication inquiries
- Corrections to publication details
- Final publication-related questions
Billing & Payments
For publication fees, payment requests, payment verification, and billing-related matters.
Contact us for:
- Publication fee and APC inquiries
- Payment requests
- Payment instructions
- Payment confirmation
- Payment verification
- Payment receipts
- Outstanding payment inquiries
- Payment-related questions
When a publication payment is required before publication, payment-related instructions and requests may be sent from billing@grpd.org.
Our Commitment
At Global Research & Publishing Database (GRPD), we are committed to providing timely, professional, and helpful support throughout the publishing process. Please contact the department most relevant to your inquiry so that we can assist you as efficiently as possible.
We appreciate your communication and look forward to assisting you.